Mediation

Mediation is an option for resolving disputes with the DOR. Mediation is a voluntary problem-solving process, assisted by qualified, impartial mediators from outside the DOR.

The goals of mediation are to fully describe both sides of the conflict, explore options for resolving the problem and reach mutually satisfactory solutions. Mediation services are free to applicants, eligible individuals and consumers. You are welcome to bring a representative for support during mediation.

For information on requesting mediation, please contact the District Administrator in your local district office .

Additional Resources

DR 107 - Request for Mediation and/or Fair Hearing (PDF)

DR 1000 - Rights and Remedies (PDF)

 

Resources

Language Access Complaint Form and Process (Word) Language Access Complaint Form and Process - Armenian (Word) Language Access Complaint Form and Process - Spanish (Word) Language Access Complaint Form and Process - Tagalog (Word) DR135 Formal Complaint of Discrimination (PDF) American Sign Language (ASL) Video of Your Rights

Related Links

Your Rights And Remedies Client Assistance Program (CAP) Administrative Review Mediation Fair Hearings Resolving Disputes and Complaints

Contact

Voice: 1-916-324-1313 Voice: 1-800-952-5544 TTY: 1-844-729-2800